The new era of blogs, social platforms, and review sites makes it easy for users to speak their minds about the products they use. And that is why business owners can’t afford to have bad reviews about their service.
It is important to create a buzz about your product, but one negative review can question your credibility. On the other hand, happy customers can build your confidence and enhance your company’s transparency. If you are looking for professional help to make your website successful, look up to SEO Services in Delhi. Now the question is, How to Deal with Bad Reviews online? Here we are providing you with the guide to fix bad reviews online:
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As Google review is genuine if your content is inappropriate, it easily categorized as an ‘abuse’ and then, Google administrative team will remove the content.
Contact your local reviewer.
Make sure that your contact with negative reviews or bad reviews is public. Despite the bad reviews, you must show up your good behavior to the customer. This will give your business a decent impression.
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Removing bad reviews from Facebook is not a difficult task. There are two options to fix the negative comments, first is to remove it directly from your page by commenting ‘x’ in each comment box. If you have multiple reviews to remove, then clean up the page. If you want to remove negative star rating from your Facebook page, follow these steps:
Login as the admin.
From the page editing tool, edit your company’s address.
Allow your business’s map to be shown on your page
Lastly, save this option. Remember that you will not able to see the positive comments also.
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Follow these steps to remove negative reviews from Yelp:
Make an impression to the user that you are checking their feedback regularly.
The diplomatic behavior of yours can lessen the risk of getting negative reviews.
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You may not be authorized to the content and condition of the sales when you are a third party seller. Learn some steps to fix the bad reviews.
If the reviews are accurate, then try to deal with a positive approach. Talk to your consumer directly, and then customer has 6 days to remove his content.
If the negative feedback cannot be fixed by talking to the customer directly, then you can call Amazon, this will take 90 days to be fixed. To increase your sales, you must learn to make your website user-friendly; this is why digital marketing strategy is important for your brand.
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eBay demands consistent communication. Below are the steps to fix the negative reviews:
Call the customer directly.
Try to communicate with them in a positive way and make things better for them.
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It is the most difficult site to manage bad reviews. This is because negative feedbacks from Etsy cannot be removed by the owner. Unlike other platforms, it also requires direct contact with the customer.
Etsy asks site administrators to remove the negative feedback. Contact admin for help.
If the review is genuine, then the policy is to reply them quickly.
In that case, make sure that the necessary amendments are made.
If the amendments are not happening, then ask other customers to leave positive comments.
In order to fix a bad review and improve your online sale, reassure customer satisfaction. Be generous and patient while handling an upset customer. This will be the Best Responses to the Negative Reviews. You can continue to deliver in the best way possible only by ensuring the expectation of a customer. And if you are extremely new to the business, you can ask for the help from affordable and Best SEO Company in Delhi NCR and take your online sales to the new heights!